Our Returns & Refund Commitment
At Mr mushies, every product — from the Mr Mushies chocolate bars and Mr Mushies gummies to the mushroom infused chocolate bars in our catalog — undergoes independent third-party lab testing before it reaches your hands. We stand fully behind the quality of everything we sell. If something is not right, we will make it right. That is our promise to every customer who shops at mrmushieschocolatesbars.com. For any questions, visit our Contact page or search consumer guidance at Google.
01 Section One
Return Eligibility
Due to the nature of cannabis products and applicable health and safety regulations, our returns policy is specific and clearly defined. We accept returns on Mr mushies products only under the specific conditions outlined below. All return requests must be initiated within the eligible timeframe and submitted through our Contact page.
Items Eligible for Return
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Unopened, sealed products — Any Mr Mushies, Mr Mushies chocolate bars, or Mr Mushies gummies that remains completely sealed in its original manufacturer packaging, unused, and in the same condition it was received — within 7 days of delivery.
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Transit-damaged items — Products that arrived visibly damaged due to shipping, provided photographic evidence is submitted within 48 hours of delivery through our Contact page.
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Incorrect items received — If you received a product different from what you ordered, we will arrange a full replacement or refund at no additional cost.
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Manufacturing defects — Any Mr Mushies device or gummies that fails to function as intended due to a manufacturing defect, reported within 14 days of delivery with supporting evidence.
02 Section Two
Non-Returnable Items
Due to the consumable nature of cannabis products and applicable health, safety, and regulatory requirements, certain products and circumstances are strictly ineligible for returns or refunds. Please review this section carefully before purchasing from our official store.
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Opened or used products — Any mr mushies that has been opened, used, or had its original seal broken cannot be returned under any circumstances.
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Change of mind — We do not accept returns based on a change of preference, flavor dissatisfaction, or personal taste once a product has been opened or used. We encourage all customers to review product descriptions thoroughly before purchasing from our shop.
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Misuse-related damage — Damage resulting from incorrect usage, improper charging, dropping, exposure to extreme temperatures, or any other form of misuse or negligence is not eligible for return or refund.
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Returns after the eligible window — Requests submitted more than 7 days after delivery (or 14 days for defective product claims) will not be processed regardless of circumstances.
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Products from unauthorized sources — We only honor this policy for products purchased directly through mrmushieschocolatesbars.com. Products from third-party resellers are not covered.
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Opened perishables — Mr Mushies that have been opened are strictly non-returnable due to health, safety, and regulatory requirements.
03 Section Three
Defective Products
Every Mr mushies product undergoes independent third-party laboratory testing and quality verification before it reaches any consumer. Despite these rigorous standards, manufacturing defects can occasionally occur. We take all defective product reports seriously and handle them with priority.
The Return Process
Initiating a return or refund request with Mr mushies is straightforward. Follow these steps to ensure your request is processed as quickly as possible. Our team reviews all return requests within 1–3 business days.
Contact Our Support Team
Visit our Contact page and submit a return request with your order number, product name (e.g. mr mushies gummies, ), the reason for the return, and any supporting photos or video where applicable.
Await Approval
Our team will review your request within 1–3 business days and confirm eligibility. You will receive a response via email confirming whether your return has been approved, denied, or requires additional information.
Ship the Product Back
If approved, we will provide a return shipping address and packaging instructions. Products must be returned in original packaging where possible. Do not ship anything back without prior written approval.
Inspection and Processing
Once received, our team inspects your return within 2–5 business days. If eligibility criteria are met, your refund or replacement is initiated immediately and you receive an email confirmation.
Refund or Replacement Issued
Your refund is processed to your original payment method within 5–10 business days. If you opted for a replacement, your new Mr mushies product is dispatched within 1–3 business days.
05 Section Five
How Refunds Work
When a refund is approved for an eligible Mr mushies product return, the following terms apply.
Refund Method
All approved refunds are issued exclusively via the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods, gift cards, or store credit unless specifically agreed upon in writing through our Contact page.
Refund Timeframes
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Credit and Debit Cards: 5–10 business days after refund is initiated, depending on your card issuer and bank processing times.
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Digital Payment Methods: 3–7 business days after refund is initiated.
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Cryptocurrency Payments: Refunded at the exchange rate at the time of the original transaction. We are not responsible for exchange rate fluctuations.